FAQ & E-Commerce Guides

Yes! DzStore will always be free — create your store, add as many products as you like, and your store takes up to 3 orders from your customers per month at no cost, forever. No credit card required. Need unlimited orders? Upgrade to Pro anytime.

No. DzStore charges 0% commission on all plans — Free and Pro. You keep 100% of your sales revenue.

The Pro plan is 1,000 DZD/month during our launch offer — 50% off the regular 2,000 DZD/month. Early adopters keep this launch price for life. Payment is accepted via BaridiMob, CCP, or bank transfer. You can cancel anytime.

Your store customers currently pay via Cash on Delivery — the most trusted payment method in Algeria. They pay the delivery person when they receive their order. More payment methods are coming in future updates.

Absolutely. Your store data, customer information, and sales are completely private and secure. We use industry-standard encryption and never share your data with third parties.

Not at all! DzStore is designed for everyone. Just pick a theme, add your products, and start selling. No technical knowledge required.

DzStore is built specifically for Algeria — Cash on Delivery support, Arabic/French/English languages, delivery to all 69 wilayas, and local support. Unlike Shopify or other global platforms, everything works out of the box for Algerian merchants.

Every store gets a free subdomain (yourstore.dzstore.org) with SSL included. This gives your store a professional look and helps with branding.

No. Your store, products, and orders stay exactly as they are — nothing is ever deleted. Your account simply returns to the Free plan: you keep receiving orders, and customer phone numbers are hidden only for orders beyond the free monthly limit until you renew. Renew anytime to unlock everything again.

Yes! DzStore is designed around how Algerians shop online — Cash on Delivery, mobile-first design, Arabic, French, and English interfaces, and delivery coverage across all wilayas.

Starting e-commerce in Algeria is simpler than you think: 1) Sign up on DzStore for free, 2) Choose a theme and customize your store, 3) Add your products with photos and prices, 4) Share your store link on social media, 5) Start receiving orders! No legal paperwork needed to get started — you can register your business later as you grow.

Sign up on DzStore, pick a store name and theme, then add your products. Your store will be live at yourname.dzstore.org in seconds. You can customize colors, add your logo, and configure shipping rates for each wilaya.

The most popular categories in Algerian e-commerce include: fashion and clothing, beauty and skincare products, electronics and accessories, home decor, handmade crafts, and food products. Choose products you know well and that solve a real problem for your customers.

You can start with zero investment using DzStore's free plan. You don't need to hold inventory — many successful sellers use dropshipping or made-to-order models. Start small, reinvest your profits, and scale gradually.

Go to your dashboard, click 'Add Product', upload photos, set a price, write a description (or use our AI to generate one), and publish. You can add variants (sizes, colors), set stock levels, and organize products into categories.

Yes! DzStore supports importing from WooCommerce, Shopify, and YouCan via CSV files. Go to Dashboard → Products → Import and follow the guided process. Your product images, descriptions, and prices will be migrated automatically.

Success in Algerian e-commerce comes down to: 1) Choose a niche you understand, 2) Take high-quality product photos, 3) Write clear descriptions in Arabic and French, 4) Price competitively including delivery costs, 5) Respond to orders quickly (confirm within 1 hour), 6) Build trust through consistent delivery and good customer service, 7) Use social media (Instagram, Facebook) to drive traffic to your store.

You don't need a professional camera — your smartphone is enough. Use natural daylight, a clean white background (a white sheet works), and take photos from multiple angles. Show the product being used if possible. Avoid filters that change the product's actual color.

Focus on benefits, not just features. Instead of 'Cotton t-shirt, 100% cotton', write 'Soft, breathable cotton t-shirt that keeps you comfortable all day. Perfect for Algeria's hot summers.' Include size guides, materials, and care instructions. DzStore's AI can help you generate descriptions in Arabic and French.

Calculate your total cost: product cost + shipping to you + packaging + delivery fee to customer. Add your profit margin (usually 30-50% for physical products). Check competitor prices. Consider offering free delivery by building shipping costs into your product price — many Algerian customers prefer this.

DzStore has built-in fraud detection that flags suspicious orders. Additionally: 1) Always call to confirm before shipping, 2) Send clear product photos so customers know exactly what they're getting, 3) Be transparent about delivery times, 4) Use DzStore's customer flagging system to track repeat offenders across the platform.

Respond quickly and professionally. Offer solutions (replacement, refund, discount on next order). Most complaints in Algerian e-commerce come from delivery delays or products not matching photos — prevent these by being accurate in descriptions and choosing reliable carriers.

DzStore integrates with +90 Algerian carriers — Yalidine, Maystro, ZR Express, Guepex and the entire EcoTrack family (plus Custom EcoTrack for any not pre-listed). When you confirm an order, you can create a shipment directly from your dashboard. The carrier picks up the package and delivers it to the customer across any of Algeria's 69 wilayas.

Delivery prices vary by carrier and destination wilaya, typically 400-800 DZD for home delivery and 200-500 DZD for stop-desk. You can set custom shipping rates per wilaya in your DzStore dashboard, or offer free shipping above a certain order amount to boost sales.

Consider: coverage area (do they deliver to your customers' wilayas?), price, speed, and reliability. Many merchants use 2-3 carriers to get the best coverage. Start with Yalidine or Maystro for nationwide coverage, then add specialized local carriers as needed.

If a customer refuses delivery, the carrier returns the package to you. To minimize returns: always confirm orders by phone before shipping, provide accurate delivery estimates, and send tracking updates. DzStore shows you return rates so you can identify and address patterns.

Start with your personal network: share your store on WhatsApp, Facebook, and Instagram. Create content showing your products in use. Join Algerian buy/sell groups on Facebook. Consider running small Facebook or Instagram ads (even 500 DZD/day can bring results). Word of mouth is powerful — deliver great service and your customers will refer others.

Post high-quality photos daily, use Instagram Stories and Reels to show behind-the-scenes content, add your DzStore link in your bio, use relevant Algerian hashtags (#shopping_dz, #mode_algerie, etc.), and respond to DMs quickly. Many successful Algerian sellers get 80% of their traffic from Instagram.

Start small: create a Facebook page for your store, run Product Catalog ads targeting Algerian users interested in your niche. Set a daily budget of 500-1000 DZD, target by wilaya and age group. DzStore supports Facebook Pixel integration so you can track conversions and optimize your ads.

DzStore automatically tracks abandoned carts. You can see customers who added products but didn't complete checkout. Follow up via WhatsApp or SMS within a few hours. Offer a small discount or free shipping to close the sale. Studies show that 30-40% of abandoned carts can be recovered with timely follow-up.

Deliver consistently, package products nicely (small touches like a thank you card go far), respond quickly to messages, offer discounts to repeat customers, and create a brand identity (consistent colors, logo, packaging). Happy customers become repeat buyers and refer their friends.

DzStore gives you everything you need to sell: a professional store built in seconds, and a free listing in our marketplace where shoppers can find you. But sales come from getting your products in front of customers — and that part is in your hands. You bring the marketing (social media, ads, sharing your store link); we give you the tools, the platform, and tips to help you succeed. Think of DzStore as your shop on the best street in town — we build it and put you on the map, but you still invite the customers in.